NQA Contact Details:

 

General queries about the NQA:

Tel. +264 61 384 100

Email: marketing@namqa.org

 

Accreditation of training providers: 

accreditation@namqa.org

 

Verification of accreditation status: 

advice@namqa.org

 

Evaluation of qualifications:

evaluation@namqa.org

 

 National Qualifications Framework (NQF):

nqf@namqa.org

 

Depending on the nature of your enquiry, you may be asked to complete an Enquiry Form. This will allow the NQA staff to make any enquiries necessary to ensure you get the best response possible.

Specific Enquiries

If you have a specific enquiry regarding a qualification, an institution or any course and were unable to locate information on this web site, please put your request for information in writing and address it to:

 

Namibia Qualifications Authority
Private Bag 13247
Windhoek
Namibia

Or Fax to: 264 61 384114.

The NQA will not give information about any qualification, provider or course unless the request has been put in writing.

Student Complaints

The NQA believes that all complaints are best dealt with, initially at least, between the parties concerned. All NQA accredited institutions will have student complaint and appeals procedures.

Should the matter not be resolved satisfactorily, an official compliant may be lodged with the NQA. The complaint must be made in writing and should specify:

• The name of the institution and the course (if relevant)
• What the problem is
• What has already been done to seek redress, and the outcome(s) of this.

If possible, copies of relevant documents are helpful.The NQA investigates all complaints. Where necessary, an unscheduled audit may be carried out to investigate the matter in detail. You and the relevant provider will be advised of the outcome of any investigation.